Storage Thamesmead Terms and Conditions

These Terms and Conditions set out the basis on which Storage Thamesmead provides storage and associated services, including packing, loading, unloading, and removal-related services. By placing a booking, using a storage unit or instructing us to carry out any service, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Customer means any individual, partnership, company or organisation that requests or uses our services or storage facilities.

Services means storage, handling, packing, loading, unloading, transportation support, and any other services we agree in writing to provide.

Goods means the items you or your representatives deliver to, store with, or request us to move, handle or otherwise deal with.

Unit means any storage container, room, locker, or designated storage space allocated to you by Storage Thamesmead.

Agreement means the contract between you and Storage Thamesmead incorporating these Terms and Conditions and any written quotation or confirmation we issue.

2. Scope of Services

Storage Thamesmead provides storage facilities and related services which may include assistance with removals, packing and handling of goods, subject to availability and prior agreement. The exact scope of services to be provided in each case will be described in our quotation or written confirmation issued following your booking request.

We reserve the right to refuse to provide any services or accept any goods at our discretion, including where we believe that doing so would breach legislation, pose a health and safety risk, or be inconsistent with our operational capacity.

3. Booking Process

3.1 Booking request

You may request a booking for storage and associated services via our website enquiry form or other method we make available from time to time. A booking is not confirmed until you receive written confirmation from us.

3.2 Information accuracy

You must provide accurate and complete information about the goods, the intended period of storage, access requirements, and any removal or handling services requested. This includes, where applicable, an honest description of the volume, weight, and nature of the goods.

3.3 Quotations

Any quotation we provide is based on the information supplied by you. Quotations are normally valid for a limited period, which will be stated in the quotation. If the information you provide is incomplete or inaccurate, or if your requirements change, we may adjust the quotation or refuse the booking.

3.4 Acceptance of booking

Your booking is accepted when we issue a written confirmation specifying the services to be provided, the applicable charges, and the proposed dates. At that point, a binding Agreement is formed, subject to these Terms and Conditions.

4. Payments and Charges

4.1 Service charges

You agree to pay all charges for storage and related services in accordance with our quotation and any price lists we may publish or make available to you. Charges may include storage fees, handling fees, transport-related charges, insurance options, and any applicable taxes or duties.

4.2 Payment terms

Unless otherwise agreed in writing, storage fees are payable in advance, either monthly or for the agreed storage period. Charges for removal-related or one-off services are typically payable before or on the date of service. We reserve the right to require part or full payment in advance as a condition of accepting your booking.

4.3 Late or non-payment

If you fail to pay any amount due under this Agreement on time, we may:

Apply reasonable administration charges and interest on overdue amounts at a rate permitted by law.

Restrict or suspend access to the unit or any goods held.

Refuse to carry out or complete any removal or handling services.

Take further steps as set out in any storage lien or sale provisions contained in your storage agreement, where applicable.

4.4 Security deposit

We may request a security deposit at the start of the Agreement. The deposit may be used to cover unpaid charges, damage to our property, or cleaning costs. Any remaining balance of the deposit, after lawful deductions, will be returned to you following termination of the Agreement.

5. Cancellations and Amendments

5.1 Cancellation by you

You may cancel a booking for storage or removal-related services by giving us reasonable notice in writing. Any applicable cancellation charges will be stated in your quotation or confirmation. In general, the closer the cancellation is to the scheduled service or move date, the higher the cancellation fee is likely to be, to reflect our administrative and scheduling costs.

Where you have prepaid for services, we may deduct any applicable cancellation fees before returning any balance. Some services may be non-refundable once commenced or once specific preparations have been made on your behalf.

5.2 Amendments by you

You may request changes to your booking, such as postponement, extension of storage duration, or alteration of removal dates, subject to availability and our agreement. Changes may result in revised charges and terms. We are not obliged to accommodate change requests, especially where operational constraints or other bookings prevent this.

5.3 Cancellation or changes by us

We reserve the right to cancel or reschedule services if circumstances beyond our reasonable control occur, including but not limited to severe weather, transport disruption, staff shortages due to illness, safety concerns, or legal or regulatory requirements. We will use reasonable efforts to notify you as soon as possible and, where feasible, offer an alternative date or solution.

If we cancel a service without offering a suitable alternative, we will refund any prepaid charges relating to the cancelled service, but we will not be liable for any indirect or consequential losses you may incur.

6. Use of Storage Units and Access

6.1 Permitted use

You must use any storage unit we provide solely for the storage of goods that are lawful, safe, and compliant with these Terms and Conditions. You must not reside or allow any person or animal to reside or sleep in a unit, nor use a unit for business manufacturing or as a place of work other than for minimal access to goods.

6.2 Prohibited goods

You must not store or attempt to store any of the following:

Perishable goods likely to rot or attract vermin.

Explosives, firearms, weapons, ammunition, or any item requiring special licensing.

Hazardous, flammable, corrosive, toxic, or environmentally harmful substances.

Illegal drugs or substances, stolen goods, or items involved in criminal activity.

Cash, securities, valuable documents, or items of exceptionally high value unless specifically agreed in writing.

Any other items we expressly prohibit from time to time.

6.3 Access to units

Access to your unit will be permitted during our stated opening or access hours, which may vary from time to time. You are responsible for ensuring that anyone accessing the unit on your behalf, such as a removal company or authorised representative, complies with these Terms and Conditions.

We may temporarily restrict or suspend access for safety, maintenance, or security reasons. Where feasible, we will give you prior notice, but there may be circumstances where immediate restriction is necessary.

7. Your Responsibilities

7.1 Packing and preparation

Unless we specifically agree to provide packing services, you are responsible for ensuring that goods are properly packed, protected, and suitable for storage and handling. Fragile goods should be clearly marked, and furniture or appliances should be adequately protected to minimise the risk of damage.

7.2 Accurate declarations

You must provide honest and complete information regarding the nature and value of your goods where requested, particularly for insurance or liability limitation purposes. If you fail to disclose relevant information, our liability to you may be limited or excluded.

7.3 Health and safety

You and any persons acting on your behalf must follow all safety instructions provided by us while on our premises. You must not obstruct access ways, misuse equipment, or act in any way that could endanger others or our property.

8. Our Responsibilities and Liability

8.1 Reasonable care

We will exercise reasonable care and skill in providing our services and in the operation of our storage facilities. However, storage and removal-related activities inherently carry some risk of loss or damage, and you accept that no system can be completely risk-free.

8.2 Exclusions of liability

We will not be liable for any loss or damage to goods arising from:

Your failure to pack or protect goods adequately.

Inherent defects, weakness or natural deterioration of the goods.

Pests, vermin, mould, damp, or changes in temperature or humidity, unless caused by our failure to act with reasonable care and skill.

Events outside our reasonable control, including but not limited to extreme weather, fire, flood, or acts of third parties.

Any breach by you of these Terms and Conditions, including storage of prohibited goods.

8.3 Limitation of liability

To the fullest extent permitted by law, our total liability to you in respect of any claim or series of related claims arising out of or in connection with this Agreement shall be limited to the lower of:

The cost of repairing or replacing the affected goods, taking into account age, condition and market value.

Any specific liability cap stated in our quotation or confirmation.

We will not be liable for loss of profits, loss of business, loss of opportunity, or any indirect or consequential losses, even if such losses were reasonably foreseeable.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

9. Insurance

We strongly recommend that you maintain appropriate insurance for your goods while they are in storage or being handled or moved by us or on our premises. In some cases, we may offer optional insurance cover, subject to separate terms and conditions. Where we do so, you are responsible for assessing whether the level of cover is adequate for your needs.

If you choose not to take out insurance through us or our partners, you accept full responsibility for arranging your own cover and for any uninsured losses.

10. Waste and Environmental Regulations

10.1 Waste disposal

You must not leave unwanted goods, packaging, or other waste in corridors, communal areas, or outside your unit. You are responsible for removing any waste generated from your activities on our premises and disposing of it lawfully.

We may, at our discretion, agree to dispose of certain items on your behalf for an additional charge. Any such arrangements must comply with applicable waste and environmental regulations, and we may refuse to handle items that are not suitable for standard disposal.

10.2 Prohibited waste

You must not bring onto our premises any controlled, hazardous, or regulated waste, including but not limited to chemicals, oils, asbestos, medical waste, or electrical goods requiring special treatment, unless expressly agreed in writing and handled in accordance with relevant regulations.

10.3 Cleanliness and condition

You must keep your unit clean and in good condition. If you leave the unit in a condition requiring cleaning, repair, or waste removal, we may charge you for the reasonable costs incurred. These costs may be deducted from any deposit held or invoiced separately.

11. Termination of Storage

11.1 Termination by you

You may terminate your storage agreement by giving us the notice period stated in your agreement or, if none is specified, a reasonable period of notice. All outstanding fees must be paid before you vacate the unit.

11.2 Vacation of unit

On termination, you must remove all goods, leave the unit clean and in good condition, and return any keys or access devices. If goods remain after termination, we may treat them as abandoned and may exercise any rights available to us under law or under the storage agreement, which may include sale or disposal after reasonable notice.

11.3 Termination by us

We may terminate the Agreement by giving you notice if you breach these Terms and Conditions, fail to pay charges when due, store prohibited goods, or act in a manner that endangers our staff, other customers, or property. In serious cases, we may restrict access immediately and then provide written notice of termination.

12. Data Protection and Privacy

We may collect and process personal information about you for the purposes of managing your booking, administering your account, ensuring security on our premises, and complying with legal obligations. We will handle your personal data in accordance with applicable data protection legislation and any privacy information we make available to you from time to time.

13. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

You and Storage Thamesmead agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Agreement, or their subject matter.

14. General Provisions

14.1 Entire agreement

These Terms and Conditions, together with any written quotation or confirmation we issue, constitute the entire agreement between you and Storage Thamesmead in relation to the services and supersede any prior discussions, representations, or understandings.

14.2 Variation

We may update or amend these Terms and Conditions from time to time. The version applicable to your Agreement will normally be the version in force at the time of your booking, unless we notify you of a change and you continue to use our services thereafter.

14.3 Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be severed from the remainder of the Terms and Conditions, which will continue to be valid and enforceable.

14.4 No waiver

Any failure or delay by Storage Thamesmead in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

14.5 Assignment

You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign or transfer our rights and obligations, including to a successor or associated company, provided that this does not materially reduce your rights under the Agreement.

By proceeding with a booking, delivering goods to our premises, or otherwise using our services, you confirm that you have read, understood, and agree to these Terms and Conditions.