Storage Thamesmead Accessibility Statement
Storage Thamesmead is committed to providing an accessible and inclusive experience for all customers, including disabled people, older people, and those using assistive technologies. This Accessibility Statement explains the steps we take to make our website and services as usable as possible and how you can contact us to request support or improvements.
Our commitment to accessibility
We aim to ensure that people can find, understand, and use information about our accessible Storage Thamesmead services without barriers. Our goal is to meet the Web Content Accessibility Guidelines version 2.1, Level AA. These guidelines are internationally recognised standards for making web content more accessible for people with disabilities and more user-friendly for everyone.
We are continually working to improve the accessibility and usability of our website and to support customers who need adjustments when using our storage facilities in the Thamesmead area.
WCAG 2.1 AA standards
We strive to align our website with WCAG 2.1 AA success criteria, including:
Providing text alternatives for non-text content so that it can be changed into other forms, such as large print or speech output.
Ensuring content is adaptable and can be presented in different ways without losing structure or meaning.
Making content distinguishable, with sufficient colour contrast and clear visual focus indicators.
Ensuring the website is operable via a keyboard and that navigation is predictable, consistent, and logical.
Improving readability with clear headings, descriptive labels, and straightforward language, particularly for information about storage unit options and access in Thamesmead.
Screen-reader support
The website for Storage Thamesmead is designed to be compatible with commonly used screen readers. We use semantic HTML where possible so that headings, lists, and form fields are announced correctly. Images that convey important information are given descriptive alternative text. Our aim is that users who rely on assistive technologies can navigate through pages, find accessible storage information in Thamesmead, and complete key tasks such as checking unit details without sighted assistance.
Keyboard navigation
We work to ensure that all main features and content on our website can be accessed using a keyboard alone. This includes the ability to move through menus, form fields, and interactive elements without requiring a mouse. The tab order is designed to follow a logical reading sequence, and focus indicators are visible so that users can clearly see which element is currently selected.
If you experience any difficulty using keyboard navigation on any part of our site, you can contact us to report the issue and request support.
Supported browsers and devices
Our website is designed to function on modern browsers and across a range of devices, including desktop computers, tablets, and smartphones. We test pages to help ensure that customers looking for accessible Storage Thamesmead options can access key information regardless of device. We also aim to ensure that text can be resized using browser settings without loss of content or functionality.
Ongoing improvements
Accessibility is an ongoing process. We review our content, design, and code on a regular basis to identify areas for improvement, especially as we update information about storage units, access routes, and customer facilities in the Thamesmead area. Feedback from users is an important part of this process.
Requesting information in an accessible format
If you need information about Storage Thamesmead in a more accessible format, such as large print, audio description, or simplified text, you can request this from us. We will review your request and discuss reasonable adjustments to help you access the information you need.
Contacting us about accessibility
If you experience any difficulty using our website, encounter an accessibility barrier, or have suggestions for improving accessibility for Storage Thamesmead services, please contact us. When you get in touch, it is helpful if you can describe:
The page, feature, or content you were trying to use.
The type of device and browser or assistive technology you were using.
What you were trying to do and what went wrong.
We will review your feedback, work to resolve the issue where possible, and use your comments to improve accessibility for all users.
Accessibility statement review
This Accessibility Statement will be reviewed and updated regularly to reflect changes to our website, our accessible Storage Thamesmead services, and relevant accessibility standards or guidance. We are committed to making continuous improvements so that everyone can access our information and services with greater ease and confidence.
